Cisco announced a suite of artificial intelligence-driven collaboration tools at WebexOne 2025, including new device software and integrations designed to help organizations automate meeting tasks and simplify IT management.
The company introduced RoomOS 26, an updated operating system for Cisco collaboration devices built on NVIDIA chipsets. For integrators and IT teams, the software brings new features such as real-time transcription and “audio zones” that let administrators set digital boundaries for microphones in seconds. RoomOS 26 also enables Workspace Advisor, which uses cameras and sensors to create digital twins of meeting spaces inside Cisco’s Control Hub, helping IT departments optimize room layouts and device deployments.
Cisco also highlighted several new AI “agents” within its Webex platform, including a task generator that creates action items from meeting transcripts, a polling tool to boost engagement and a scheduler that identifies availability and proposes meetings automatically. The tools will roll out through late 2025 and early 2026.
Jeetu Patel, Cisco’s president and chief product officer, said the initiative — called “Connected Intelligence” — is about embedding AI into every part of collaboration. “We’re building AI agents and cutting-edge capabilities into Webex that forge powerful connections between people and AI, amplifying productivity and achieving results beyond what we could accomplish alone,” Patel said.
For device users, Cisco is extending flexibility with integrations that allow its hardware to run Microsoft Teams Rooms while maintaining Cisco’s security framework. The update also improves the Zoom experience on Cisco Rooms, giving customers more options in mixed-platform environments.
Cisco also previewed AgenticOps, a new IT management toolkit that blends AI and human workflows inside Webex Control Hub. The feature will let administrators diagnose and resolve call-quality and network issues through a conversational interface powered by Cisco’s Deep Network Model. By combining automation with human oversight, Cisco aims to simplify troubleshooting while maintaining transparency in system performance.
In a move to strengthen trust in AI-powered communication, Cisco is collaborating with security partners such as GetReal and Pindrop to develop tools that can detect and flag deepfakes in real time during Webex meetings. Cisco said it is working with partners such as GetReal and Pindrop to identify deepfakes in real time during Webex meetings, adding new safeguards for secure collaboration.
Most of the new AI features are expected to become available between the fourth quarter of 2025 and the first quarter of 2026.
