NetSpeek has expanded its Lena platform with new autonomous operational capabilities designed to detect, diagnose and remediate issues across AV, unified communications and digital signage environments.
The new capabilities, announced ahead of InfoComm 2026, build on the company’s AI troubleshooting features introduced earlier this year. According to NetSpeek, Lena can now identify operational issues, determine likely root causes and execute remediation workflows across multi-vendor environments with limited or no human intervention.
At InfoComm 2026, the company will demonstrate workflows in which Lena detects operational issues, troubleshoots AV devices, UC platforms and network equipment, and automatically performs corrective actions within administrator-defined policies. The platform can also escalate issues to an administrator when approval is required.
“Most operations teams today are still overwhelmed by alerts, dashboards, and manual troubleshooting workflows,” said Erik DeGiorgi, CEO of NetSpeek. “What we’re demonstrating at InfoComm is operational AI that can understand what’s happening across the environment, determine likely root causes, and drive resolution workflows autonomously.”
NetSpeek said organizations can configure different levels of operational autonomy based on their governance requirements. In fully autonomous deployments, Lena can detect, diagnose and remediate issues without administrator intervention. In environments requiring greater oversight, the platform can recommend corrective actions and request approval before making changes.
The company also introduced a new Memory framework that retains operational context across devices, rooms, campuses, tenants and users. According to NetSpeek, the framework is intended to help Lena recognize recurring issues, improve troubleshooting accuracy and retain historical operational knowledge over time.
In addition, NetSpeek announced new partnerships with Avocor, DTEN, Jabra and NETGEAR AV, along with new integrations planned for Cisco. The company said these additions expand Lena’s operational visibility across enterprise collaboration environments alongside its existing integrations with LG, Microsoft, Neat and Zoom.
NetSpeek expects the expanded autonomous capabilities for Lena to become broadly available during the second half of 2026.
