Yorktel and Utelogy announced the expansion of their strategic partnership, building on their longstanding collaboration. Yorktel has been using Utelogy’s hardware-agnostic platform as a core component of its managed services ecosystem.
The expansion includes the integration of new Utelogy capabilities—Agentic AI, cloud configuration, advanced analytics, and Webhooks—which aim to further enhance Yorktel’s ability to proactively manage complex global environments, reduce meeting room downtime, and deliver consistently high-quality user experiences.
Utelogy’s latest technology announcements provide:
- Conversational AI with Agentic AI – A secure, natural language interface that empowers AV/IT teams to troubleshoot, configure, and automate tasks in real time, shortening MTTR and simplifying daily operations
- Cloud Configuration – Remote management of Locations, Rooms, and Devices directly within the Utelogy Cloud Portal, ideal for supporting distributed global environments
- Real-Time Analytics Dashboards – Actionable insights into room usage, occupancy, SLA, and performance metrics to drive data-backed decisions and improve resource planning, pre-configured for immediate customer advantage
- Webhook Integrations – Seamless alerting into ITSM and automation platforms, accelerating workflows and improving operational visibility
